19 octobre 2017
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Field Case Manager



Offer No.  00006147 published on 2017-09-21

Reference Number : 700037


This position will report to a District Manager. The Field Case Manager for the Program is responsible for managing all aspects of the program for assigned physicians in a given geographical area or hospital. The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to the program by accessing the ongoing needs of each MD/office such that the service levels provide a clear differentiating factor between this Program and other patients’ support programs. The resulting objective of this superior and proactive service will be to increase the patient program enrolment and improved patient outcomes. Knowledge in regional government payer policies and procedures is required. Regular travel to various MD offices is a primary responsibility of the role.


Primary duties and responsibilities :

  • Be the single point of contact with physicians
  • Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
  • Provide ongoing updates to MDs on patient status
  • Provide therapy guidelines to manage physician expectations with respect to reimbursement
  • Work collaboratively with sales representatives
  • Provide detailing/program explanation, in particular to MDs with low to no enrolment volume
  • Identify areas for risk and foster proactive, continued quality improvement.
  • Have the ability to manage multiple tasks and priorities at once
  • Customize current program elements to meet the needs of assigned top prescribing physicians: adjust based on in clinic and remote MD needs.
  • Work in the field and perform regular services calls with MD and/or Office staff
  • Interpretation of patient charts in order to effectively complete necessary paperwork to obtain coverage
  • Ability to effectively describe medical history
  • Follow up with MD to insure patient has commenced drug treatment
  • Responsible for providing customized monthly reports to physicians
  • Adhoc duties as assigned

Workplace : Montréal (Rive Sud, Rive Nord, Centre-Ville) and ville de Québec and its surroundings



Experience and educational requirements:

  • A Bachelor’s degree or nurse diploma practice management experience preferred
  • Requires a minimum of two (2) to three (3) years in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience
  • Previous Case Manager experience an asset
  • Experience in a clinical setting an asset
  • Basic CCPE an asset


Minimum skills, knowledge and ability requirements:

  1. Superior customer service skills
  2. Demonstrated teamwork abilities
  3. Ability to manage multiple tasks and priorities at once
  4. Comprehension of medical terminology, Ability to read and interpret patient charts
  5. Strong analytical skills including interpretation of regulation and legislation.
  6. Ability to make decisions using sound judgment
  7. Ability to work autonomously
  8. Strong organizational skills, creative problem solving and results oriented.
  9. Strong time and project management skills and sense of urgency
  10. Ability to analyze current enrollment volume by MD
  11. Ability to analyze enrollment potential based on prescription volume of other biologics
  12. High sensitivity to client facing responsibilities
  13. Customer satisfaction
  14. Increase Patient enrollments by MD
  15. Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
  16. Must have a valid driver’s license and possess a car
  17. Ability to build and maintain relationships with physicians
  18. Ability to call on HCPs
  19. Ability to conduct CHE events with HCPs
  20. Can be in contact with multiple sales reps and district managers
  21. Interact with DES (follow-up & missing info)
  22. Additional service offerings to Tier 1 designated MDs (example TB testing coordination, regular weekly in-clinic work)
  23. Program explanation/"detailing" to MDs tier 2 or lower
  24. Lower tier MDs should be offered only minimal services
  25. Superior verbal and written communication skills, interpersonal skills and attention to detail.
  26. Ability to speak multiple languages an asset

Work envrionment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The noise level in the work environment is generally quiet.

Physical and mental requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  1. Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
  2. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
  3. Associate is frequently required to stand, walk (or otherwise be mobile).
  4. Ability to deal with stressful situations as they arise.
  5. Must be able to work from home and have a home based office space
  6. 50% travel to various clinics required regularly
  7. Office space must accommodate equipment supplied by ABSG
  8. Work environment must accommodate “work-with days” with District Manager


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